1. Who we are
This website and loyalty program are operated by JEYA ENERGY, a business registered in Nigeria, located at 13, Wumego Crescent, Lekki Phase 1, Lagos State, Nigeria. If you have any questions about this policy or your information, contact us at info@jeyaenergy.com or 07055883990.
2. What information we collect
We collect only what we need to run our loyalty program and serve you:
- Your phone number — used to identify your loyalty account and to send you confirmations on WhatsApp.
- Refill records — the weight of gas you refill, the date and time, and the loyalty points earned on each transaction.
- Loyalty balance — your accumulated points and redemption history.
We do not collect bank details, card numbers, or any government identification through this program. We do not ask for or store passwords.
3. How we use your information
We use the information above to:
- Record your refills and calculate the loyalty points you earn.
- Send you a confirmation message on WhatsApp after a refill, showing the weight filled and points earned.
- Let you redeem your points for discounts on future gas purchases.
- Occasionally remind you on WhatsApp if it has been a while since your last refill, so you don't run out of gas.
- Keep accurate internal records of transactions for our own accounting.
4. WhatsApp messages and opting out
We send loyalty confirmations and reminders through WhatsApp, using the WhatsApp Business Platform provided by Meta. By giving us your phone number for the loyalty program, you agree to receive these messages from us.
You can stop receiving messages at any time by replying STOP to any of our WhatsApp messages, or by telling our station attendant or contacting us at info@jeyaenergy.com. Opting out of messages does not delete your loyalty points — your balance stays until you ask us to remove your account.
5. Who we share information with
We do not sell your information to anyone. We share it only as needed to run the service:
- Meta / WhatsApp — your phone number and message content are processed by the WhatsApp Business Platform so that messages can be delivered to you. This is governed by Meta's own privacy terms.
- Service providers — trusted technical providers that help us host our system and deliver messages, only to the extent needed to operate the program.
- Legal requirements — if required by law or a valid request from a competent authority.
6. How long we keep it
We keep your loyalty account and transaction records for as long as your account is active, and for a reasonable period afterwards for accounting and legal purposes. You can ask us to delete your loyalty account at any time, and we will remove your personal information unless we are required to keep certain records by law.
7. How we protect your information
We store your information in a secure system and limit access to authorised members of our team. While no system can be guaranteed perfectly secure, we take reasonable steps to protect your data against loss, misuse, and unauthorised access.
8. Your rights
You may, at any time, ask us to:
- Tell you what information we hold about you.
- Correct information that is wrong.
- Delete your loyalty account and personal information.
- Stop sending you WhatsApp messages.
To make any of these requests, contact us at info@jeyaenergy.com or [phone number].
9. Children
Our loyalty program is intended for adults purchasing cooking gas. We do not knowingly collect information from children.
10. Changes to this policy
We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Significant changes may also be communicated to you directly.
11. Contact us
If you have any questions or requests regarding this privacy policy or your information, reach us at:
Jeya Energy
24 Shola Martins Street Ifako Ijaiye Lagos state, Nigeria
Email: info@jeyaenergy.com
Phone / WhatsApp: 07055883990